FAQ

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What kinds of equipment do you support?

Most business IT hardware, including servers, PCs, printers, network equipment, POS terminals and kiosks. Tell us about your environment and we’ll confirm coverage.

How fast can a technician arrive?

Response windows depend on location and the service level you choose. We confirm an arrival window when your ticket is accepted.

Do you supply replacement parts?

Yes. We can source parts, use your spares, or install vendor warranty replacements.

Can you work within our ticketing process?

Yes. We can take tickets from your helpdesk, portal or email and report back in your format.

Do you offer 24/7 coverage?

Coverage hours depend on your service level. We offer after-hours and weekend options and confirm them in your agreement.

Can you work in a live environment?

Yes. We phase work around change windows, protect production circuits and schedule disruptive tasks for off-hours.

Do you provide design, or only installation?

Both. We can design to your requirements or build to drawings from your architect or engineer.

Do you handle permits and electrical work?

We coordinate permits and licensed electrical and mechanical trades as part of the project, so you have one point of contact. Requirements vary by city and scope.

Can you migrate existing equipment?

Yes. We plan, move, re-rack and re-cable equipment, then test connectivity before handing it back to your team.

How long does a build take?

It depends on size, equipment lead times and permits. After the site survey we give you a schedule with milestones, and we flag long-lead items early.

How quickly can you place a technician?

Lead time depends on skills and location. Share your requirements and we’ll confirm availability.

Who manages the technician day to day?

You direct daily priorities. We handle scheduling and performance, and arrange a replacement if needed.

Can the technician work with our tools and security policies?

Yes. We onboard to your ticketing, remote tools and access procedures, and sign your NDA or policy acknowledgements.

Is there a minimum commitment?

Terms vary by engagement. We can support short fill-ins as well as longer assignments.

What if the technician isn’t the right fit?

Tell us and we’ll arrange a replacement promptly. Fit matters to us as much as it does to you.

Which meeting platforms do you support?

Microsoft Teams, Zoom and Google Meet, plus others on request. We’ll select certified equipment for your platform.

Can you standardize rooms across many offices?

Yes. Standard designs reduce cost and support effort and give users a consistent experience.

Do you provide ongoing support?

We offer support and break/fix for the systems we install, with remote monitoring options where available.

Can you upgrade an existing room?

Yes. We can reuse suitable equipment and replace only what’s needed.

Can you add room scheduling panels?

Yes. We install room scheduling displays integrated with your calendar system.

Can you upgrade our existing access control?

Often yes. We assess your current panels and software and recommend reuse or replacement.

Can staff use their phones as credentials?

Many systems support mobile credentials. We’ll confirm the options for your platform.

What happens during a power or network outage?

Doors are configured to fail safe or fail secure per code and your policy, with battery backup on controllers.

Can access be managed from a cloud portal?

Yes. With a cloud-managed system, administrators can manage users and doors remotely.

Do you integrate visitor management or intercoms?

Yes. We link platforms where supported so visitors are announced and doors released from one system.

Do you support our existing POS platform?

We support many major platforms. Share your vendor and we’ll confirm how we work with them.

Can you work after store hours?

Yes. Off-hours installs and upgrades are common, to avoid impacting sales.

Can you roll out to many stores?

Yes. We schedule technicians by region and report status per store.

Do you handle payment processing?

No. We install and support the hardware and network; your processor and POS vendor manage payment services.

Do you support kiosks and self-checkout?

Yes. We install and support kiosks and self-service devices alongside registers.

How long is footage stored?

Retention depends on camera count, resolution and storage. We size storage to your required retention period, commonly 30 to 90 days.

Can I view cameras from my phone?

Yes. We configure secure remote viewing with individual user accounts and permission levels.

Can you add cameras to an existing system?

Often yes. We check compatibility with your recorder and software before recommending an approach.

Do cameras record audio?

We typically install video-only systems. California restricts recording confidential conversations, so audio should be reviewed with your legal advisor first.

Can cameras work with access control or alarms?

Yes. We can link events so, for example, a door alarm brings up the nearest camera.

What information do you capture for each asset?

Typically asset type, make, model, serial number, location, status and photos. We tailor fields to your system.

Can you survey many locations quickly?

Yes. We deploy technicians by region using standardized checklists, so results are consistent across sites.

Can you import data into our ITAM or CMDB?

Yes. We deliver structured data files and can help with imports.

Do you do wireless surveys?

Yes. We can measure coverage and capacity and recommend access point locations.

Can you verify warranty and end-of-life dates?

We capture serial numbers and models and, where you give us access, help match them to warranty and lifecycle records.

Cat6 or Cat6A?

Cat6A supports 10 Gb/s over the full 100 m channel and suits modern Wi-Fi access points and future growth. Cat6 is fine for many standard desk connections. We’ll recommend based on your equipment and budget.

Single-mode or multimode fiber?

Single-mode suits long runs and future speeds; multimode (OM3/OM4) is common for shorter in-building links. We’ll match fiber to your distances and equipment.

Do you provide test results?

Yes. Every link is tested and results are delivered in your closeout package.

Can you work while our business operates?

Yes. We schedule noisy or disruptive work after hours and protect occupied areas.

Do you cable for Wi-Fi access points?

Yes. We install Cat6A to access points with proper slack and labeling, and coordinate locations with your wireless design.

Can you handle procurement?

We can work with your purchasing team or procure through approved channels, depending on your preference. We’ll confirm the approach during planning.

How do you minimize downtime?

Through staging, off-hours scheduling and phased cutovers. Equipment is tested before it goes live.

Do you provide certificates of data destruction?

Yes. We provide sanitization or destruction records for each device on request.

Can you run rolling deployments across many locations?

Yes. We schedule technicians by region and track progress per site, with regular status reports.

Can you support both Windows and Mac fleets?

Yes. We deploy to your standards and tooling for both, and work with your enrollment and management platforms.

Will I keep my phone numbers?

Usually yes. We manage the porting process and timing to avoid downtime.

What about alarm and elevator lines?

These need special handling. We identify them and replace the connection with compatible solutions, in coordination with your providers.

Do we need better internet?

Voice needs stable bandwidth and low latency. We review your connection and recommend upgrades or backup links where necessary.

What happens in a power outage?

With battery backup at the network and a failover plan, you can keep calling. We’ll advise on options such as cellular backup.

Can we keep our fax?

Yes. We can keep fax through compatible analog adapters or move to a secure cloud fax service.

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Talk to a Break/Fix Services specialist

Tell us about your locations, timeline and goals. We’ll follow up with next steps and a scoped proposal.

  1. We review your request and any site details.
  2. We schedule a call or site visit.
  3. You receive a clear scope, timeline and price.

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