The IT Gap
Most MSPs won't take you on until you have 25+ employees.
25+
Most Managed Service Providers require a minimum seat count — typically 10 to 25 users — before they'll offer a full-service contract. That leaves small and growing businesses in a difficult position: too complex to go without IT support, but too small to qualify for the very services designed to help them. Congle LLC was built specifically for this gap — delivering enterprise-grade IT support with no seat minimums, no long-term lock-ins, and no gatekeeping.
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Cost
A full-time IT hire costs $65,000/year — even if you only need them a few hours a week.
$65K
The average salary for a mid-level IT specialist in the United States exceeds $65,000 annually — before benefits, equipment, training, and turnover costs are factored in. For most small businesses, that's a significant overhead for a role that may only be needed reactively. Congle LLC gives you access to a full IT team on demand, so you pay for expertise when you need it — not when you don't.
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Emergency Dispatch
Most businesses don't have an IT emergency plan — until after their first critical failure.
72 hrs
Studies show that the average small business takes up to 72 hours to recover from an unplanned IT outage — with no dedicated response plan in place. The cost of downtime during that window can dwarf months of proactive IT spend. Congle LLC's standby emergency dispatch means a qualified technician is mobilized the
moment something breaks, across industries and locations — not after a support ticket queue.
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Cybersecurity
60% of small businesses that suffer a cyberattack close within six months.
60%
Cyberattacks are no longer a large-enterprise problem. Small businesses are increasingly the preferred target precisely because their defenses are weaker and their recovery resources are limited. A business email compromise alone costs an average of $125,000 per incident. Congle LLC provides cybersecurity assessments, endpoint protection guidance,
and rapid-response support — so a single attack doesn't become a permanent closure.
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Proactive IT
Reactive IT support costs businesses 3–5× more than a proactive maintenance plan.
5×
The break-fix model is one of the most expensive ways to manage technology. Every emergency call, rushed hardware replacement, and unplanned downtime event compounds into costs that far exceed what proactive monitoring and maintenance would have cost. Congle LLC offers infrastructure audits and prioritized action plans — with no obligation to sign a long-term contract — so you can move from reactive to resilient on your own terms.
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The IT Gap
Network outages are usually caused by a single misconfigured device — and can be fixed in under 30 minutes.
30 min
The majority of business network outages — including complete connectivity failures — trace back to a single point of misconfiguration: a rogue firewall rule, an expired DHCP lease, or a looping switch port. With the right expertise on hand, these issues are diagnosable and resolvable in under 30 minutes remotely.
Without it, they become all-day ordeals. Congle LLC puts that expertise a phone call away, any time.
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Proactive IT
Business computers should be replaced every 3–5 years to avoid compounding costs.
3–5 yrs
Aging hardware doesn't just slow employees down — it creates a compounding maintenance burden, introduces security vulnerabilities through unsupported firmware, and increases the likelihood of sudden failure at the worst possible moment. Most businesses don't track hardware age until something breaks. Congle LLC includes hardware lifecycle assessments
as part of our infrastructure reviews, so you're never caught off guard by a preventable failure.
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Emergency Dispatch
Wi-Fi dead zones could be costing each employee hours of productivity every week
4+ hrs
Poor wireless coverage is one of the most underreported sources of productivity loss in modern workplaces. Employees working around dead zones — moving desks, reconnecting constantly, or defaulting to mobile data — lose an estimated 4 or more hours per week in aggregate. A proper site survey and access point deployment solves this permanently. Congle LLC handles wireless assessments and installations across office, warehouse, medical, and retail environments
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Cybersecurity
Improper server room ventilation is a leading cause of preventable hardware failure.
40°C
Server hardware begins to throttle and degrade at sustained temperatures above 40°C — a threshold that poorly ventilated server closets regularly exceed, especially in summer. The result is reduced hardware lifespan, unexpected shutdowns, and in some cases, irretrievable data loss. Congle LLC conducts physical infrastructure reviews that include thermal assessments, ensuring your critical hardware is housed safely and maintained properly.
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