.jpg/:/cr=t:0%25,l:9.5%25,w:81%25,h:100%25/rs=w:821,h:617,cg:true)
P2P (peer-to-peer) IP phone applications
VoIP software development services come in handy if you're looking to build a sophisticated phone system with a full feature set, including voicemail, contacts directory, and computer integration. All of this without making significant expenditures on pricey PBX hardware. We incorporate real-time communication features into mobile apps and web browsers. This produces a user-friendly interface that mimics a traditional phone control.
Among our peer-to-peer (P2P) IP phone applications are:
- Apps for mobile messaging
- Integration of softphones
- Business correspondence
- Speech processing features based on TTTS
.jpg/:/cr=t:0%25,l:16.7%25,w:66.6%25,h:100%25/rs=w:600,h:600,cg:true)
Business VoIP Options
We provide cloud-based VoIP solutions that eliminate the need for a single phone line to help you handle high call volume and expedite your transition to a distributed network of remote agents. In addition to providing solutions that can grow with your needs and offer flexible storage capacity, our VoIP development engineers also guarantee privacy for incoming calls and the enterprise system as a whole.
We will put in place the necessary features to provide a genuinely customer-centric solution, including call recording, intelligent routing, pre-built integrations with CRM, WFM, and quality monitoring:
- Software for call centers
- Predictive dialersand autodialers
- Click-to-call options
- Direct Inward Dialing (DID) control method
- IVR chatbots using AI
VOIP SOLUTIONS
Wholesale VoIP
Voice Broadcasting
Voice Broadcasting
Congle offers a wholesale VoIP termination service through which we direct calls to the intended recipient, who may be situated anywhere. We provide our services to all types of businesses and make sure that the call termination procedure continues to be
very affordable for the customers. The calls can be forwarded to the PSTN phone netwo
Congle offers a wholesale VoIP termination service through which we direct calls to the intended recipient, who may be situated anywhere. We provide our services to all types of businesses and make sure that the call termination procedure continues to be
very affordable for the customers. The calls can be forwarded to the PSTN phone network just as easily. For calls to be terminated at their intended locations, we offer the best call rates.
Voice Broadcasting
Voice Broadcasting
Voice Broadcasting
Businesses must communicate with thousands of clients at once. Voice broadcasting is the ideal method for sending large numbers of messages at a reduced cost. Business can effectively reach their target audience thanks to Congle broadcasting solution. Our voice broadcast tool has many other business solutions built in, making it simpler for you
to connect with people.
Cloud PBX
Cloud PBX
Cloud PBX
The traditional setup of the hardware-based PBX was replaced by cloud technology, which made it much easier and more user-friendly to install and deploy a full cloud-based PBX. To assist you in making the transition from the conventional PBX to the cloud PBX with the necessary number of extensions, we offer a thorough consultation. Throug
The traditional setup of the hardware-based PBX was replaced by cloud technology, which made it much easier and more user-friendly to install and deploy a full cloud-based PBX. To assist you in making the transition from the conventional PBX to the cloud PBX with the necessary number of extensions, we offer a thorough consultation. Through more seamless communication, cloud PBX enhances the whole experience
IVR
Cloud PBX
Cloud PBX
To enhance business communications,
we at Congle also offer self-service technologies like a customizable IVR system. Through call identification, segmentation, and routing, the IVR can handle high call volumes.
On mobile phones, it allows callers to choose a digit that connects them to an automated response.By pressing the appropriate ke
To enhance business communications,
we at Congle also offer self-service technologies like a customizable IVR system. Through call identification, segmentation, and routing, the IVR can handle high call volumes.
On mobile phones, it allows callers to choose a digit that connects them to an automated response.By pressing the appropriate key, the IVR also routes customer calls to the specified departments.
VoIP Solutions Advantages
- VoIP solutions are not made equally.
Examine the advantages that we offer. This will assist you in selecting the best VoIP provider for your needs.
- Do Away With Telephone
VoIP systems can be set up directly on the workstations of your business. By doing this, you can get rid of the phone wire and organize and simplify your workspace.
- Link Several Places
It is simple to connect the phone systems between branches if you have several branch offices or locations. This facilitates quicker, simpler, and cost-free phone calls for your staff.
- Optimal Flexibility
The open Session Initiation Protocol (SIP) standard, upon which our VoIP solutions are built, enables users to add a wider range of features without investing in new hardware or costs.
- Simple to Utilize
Taking advantage of the extra features offered by modern phone systems and operating them are frequently challenges for employees. All features of Seven siblings Technology Group's VoIP solutions are simple to use and accessible through an intuitive Windows interface.
- Basic Scalability
Conventional phone systems are easily obsolete. Adding more extensions or phone lines frequently takes a large amount of time and costly hardware modules. Numerous phone lines and extensions can be easily managed by a standard computer with Congle's VoIP solutions. It's very simple to add a new phone to your network.
Alarms for fire or burglary
Alarms for fire or burglary
Alarms for fire or burglary
Alarm monitoring services, different panel types, panel programming, and outbound and inbound protocols are all supported by Congle's POTS conversion solutions
Lift Lines
Alarms for fire or burglary
Alarms for fire or burglary
Elevators frequently need intricate wiring and connections, but POTS Transformation always offers a dial tone, guaranteeing compliance and lowering the possibility of mishaps or malfunctions brought on by bad wiring.
POS Terminals
Machines for vending
Machines for vending
POTS Transformation allows a single connection tosupport several point-of-sale (POS) systems. This facilitates real-time transaction monitoring and enables you to take quicker decisions that can increase your profitability.
Machines for vending
Machines for vending
Machines for vending
Because each vending machine needs a different setup, maintaining a vending machine can be challenging. You can, however, configure their operating systems and
guarantee that they are always operating correctly with the POTS Transformation service. This guarantees that the vending machine experience for your customers will be seamless.
BENEFITS OF POTS REPLACEMENT
POTS technology
POTS technology is antiquated infrastructure that dates back
100 years. For a range of analog modem communications,
POTS Conversion facilitates specialty line replacement. ranging from ATMs to equipment and applications for farming and refrigeration.
Use cases for HVAC and tower lighting control, call boxes,
and access are numerous, making dependable phone service
essential. You get better customer service,faster service speed,
and enhanced security with MetTel's managed POTS replacement.
By lowering downtime, it can also ultimately save you money.
Important advantages of various WAN access
- Link to Wi-Fi, wireless, and landlines;
- supports dual SIM cards and multi-carrier access
- guarantees business continuity in the event of a network outage
- Qualifies for LTE service in your area
Important advantages of turn-key solution
- Largest inventory of managed equipment
- Nationwide professional installation and experienced reporting team
- Project managed by certified PMPs
- Acceptance testing at every site
Important advantages of fully managed service
- 24/7/365 NOC and AI-powered monitoring and alerts
- Remote firmware updates
- Break/fix with emergency replacement
- Provides improved SLAs compared to TDM SLAs
Congle solutions for POTS conversion?
A router installed at the end of a copper POTS line is the most popular kind of POTS replacement solution. This router uses cellular and wireless networks to transport data instead of a hardwired copper POTS line.
This maintains a steady signal to your vital life support lines, including security systems, POS systems, fire alarms, and numerous other vital lines.
POTS Conversion: Voice, Fax, and POS (Credit Card) Machines
To be honest, we have all encountered the irksome situation where the cashier says, "Sorry, our system is down," or "It didn't work. Try again." Put an end to your Point of Sale systems' unreliable lines.
POTS line replacement options for POS systems will enhance the shopping experience for customers in stores and help keep those sales from leaving.
The same holds true for fax and voice lines. Employees and clients alike may become irritated when fax lines are down and they attempt to fax authorization letters and other crucial documents.
When phones are down, account managers are unable to reach clients, the sales team is unable to complete their daily calls, and customers who require urgent problem-solving are unable to reach a service representative.
You can prevent the inevitable breakdown of traditional telephone systems by switching to a POTS line replacement solution.
POTS Replacement: Security Systems, Elevator Emergency Phones, and Fire Alarms
The most important services that still mainly rely on POTS lines are elevator emergency phones, security systems, and fire alarms. Almost always, these systems are used in emergencies where time is of the essence and mistakes cannot be tolerated.
When services are most needed, they may not function if a copper POTS line is damaged or decommissioned and is not replaced with a more modern system. A POTS line replacement solution transforms this line into a cellular signal or wireless signal when it is installed.
This is a less expensive, simpler to maintain, and more dependable solution. In this manner, these vital life services will perform as planned when the time comes.
Launching your unified communications system
Communication's Evolution Email exchanges and traditional on-premise phone systems are very outdated forms of communication.
The demand for more flexible and integrated communication tools emerged as companies went global and technology developed. This need gave rise to unified communications solutions, which combine multiple channels of communication into one seamless platform.
These days, unified communications include voice, video,
instant messaging, presence, and more, forming a vast ecosystem that cuts across time zones and geographic boundaries.
The top-notch Congle video conferencing technology
Consider a situation in which a project team is dispersed among
multiple time zones.
Setting up a virtual meeting is simple when you use Congle Unified Communications technologies.
The top-notch video conferencing technology creates an atmosphere that is extremely similar to in-person meetings, and the integrated calendar and scheduling features guarantee that everyone receives notices on time. In addition to strengthening the bond between team members, this results in quicker project completion and more flexible decision-making.
Using unified communications solutions to increase customer satisfaction and improved communications with Customers
Solutions for unified communications not only improve internal
communication but also raise the bar for consumer encounters.
In the age of customer-centricity, companies are always looking for innovative ways to deliver individualized and effective services.
Customer relationship management (CRM) systems and communication channels can be seamlessly integrated with the help of
unified communications solutions.
This implies that the customer's complete interaction history and pertinent data are instantly accessible to the support agent when the customer contacts them by phone, email, or chat.
Contextual awareness enables agents to provide more effective and individualized support, which in turn increases client happiness and loyalty.
Enhancing Organizational Effectiveness through Unified Communications Solutions Increasing Operational Effectiveness
In addition to improving communication, unified communications
solutions result in notable increases in operational efficiency.
Businesses can cut expenses by combining many communication tools into a single platform instead of having to manage and maintain different systems.
IT staff may streamline maintenance, upgrades, and troubleshooting by concentrating their efforts on a single, integrated solution.
In addition, the integration of channels for communication inside a single platform removes the necessity for human data entry and lowers the possibility of mistakes. In addition to saving time, this automation improves data accuracy, which facilitates better business outcomes and more informed decision-making.
Components of our UC/UCC Solution
The possibilities for UC features, components, and functions are virtually limitless, however the following are some of the most typical and crucial components of unified communications and collaboration systems:
- Voice controller switch and central phone system
- desk telephones
- Conference telephones
- Voicemail and unified communication
- Voicemail / Digital Receptionist / IVR
- Indicator of presence
- Software / Chat Tool
- Software / Tool for group conversation
- Software for team cooperation
- Talking Conferences
- Using video conferencing
- sharing a screen
Installation, Maintenance and Services for Unified Communications
Once you’ve selected a unified communications system for your organization, you may want or need assistance with installation, maintenance, integration, configuration, optimization and more. Here are some of the unified communications services we offer to help meet those needs:
- Unified communications professional services
- UCaaS professional services
- Unified communications support services
- Unified communications services for Voice Connect and Cloud Connect
- Unified communications training
- sharing a screen
Compatibility
Compatibility
Compatibility
Nowadays, the modern workforce desires flexibility and the freedom to choose their preferred tools.
Genuine interoperability entails the ability to utilize UCC platform and access all features without compromising the end-user experience.
Security
Compatibility
Compatibility
Ensure secure access to UCC platforms and devices for both cloud and on-prem systems and files.
Additionally, safeguards end users by implementing measures to secure conversations, data, and files that are shared.
User experience
Compatibility
Management and streamlining
Commence the training procedure in advance, prior to the introduction of novel platforms and the enhancement of meeting rooms.
Guaranteeing user familiarity with emerging technology will significantly enhance its acceptance.
Management and streamlining
Integrate voice functionality
Management and streamlining
Efficiently manage and enhance the performance of your UCC platforms. Our dedicated available round the clock to offer seamless user support. We closely monitor the usage of devices, platforms, and rooms to consistently optimize your system and ensure an exceptional user experience.
Integrate voice functionality
Integrate voice functionality
Integrate voice functionality
Facilitate team and contact center voice communication by leveraging UCC platforms with headsets, Teams phones, Webex Calling Zoom Phones, Google Workspace, or versatile multi-platform headsets and phones.
Licenses and authorizations
Integrate voice functionality
Integrate voice functionality
Administer licenses and authorizations, oversee user profiles, and deactivate dormant accounts.