Transparent pricing
No quotes. No surprises.
We publish our pricing because we believe you should know exactly what you're paying before you pick up the phone.
✓ All plans include a free 30-minute onboarding call
Tier 1
Essentials
1–10 users
$299/mo
~$30 per user · billed monthly
✓Remote helpdesk support
✓Endpoint monitoring & patch management
✓Email & chat support
✓1 on-site visit per month
✓Hardware setup & peripheral support
✓Asset & inventory management
Response SLA 4 business hours
Tier 2
Business
11–20 users
$549/mo
~$27 per user · billed monthly
✓Everything in Essentials
✓Priority helpdesk queue
✓Network monitoring & alerts
✓Baseline security threat detection
✓2 on-site visits per month
✓Quarterly IT health review
Response SLA 2 business hours
Tier 3
Enterprise
20+ users
Custom
from ~$24 per user · custom SLA
✓Everything in Business
✓Dedicated account manager
✓24/7 support coverage
✓Advanced cybersecurity stack
✓Unlimited on-site visits
✓Monthly IT strategy review
Response SLA 1 hour (negotiable)
Start Enterprise
Hybrid IT Support Partner · San Jose, CA
Your IT team,
without the overhead.
Congleus replaces the cost of a full-time desktop technician and partially offloads your MSP — all in one predictable monthly plan.
$55k+
salary replaced
3
pricing tiers
1–4h
response SLA
One partner.
Two roles covered.
Most small businesses either hire a costly in-house technician, pay for an MSP that never shows up on-site, or both. Congleus bridges that gap.
Desktop technician + MSP
✗$55–75k salary + benefits for in-house tech
✗MSP contracts averaging $150–200/user/mo
✗Remote-only MSP can't solve physical issues
✗In-house tech lacks advanced network skills
✗Two vendors, two invoices, finger-pointing
→
Congleus hybrid model
✓Flat monthly plan — no hidden costs
✓Remote helpdesk + scheduled on-site visits
✓Hardware setup, racking, cabling, peripherals
✓Network monitoring and troubleshooting
✓Asset management and IT onboarding
◑Cybersecurity (baseline — Tier 2+)
How it works
Simple from day one.
01
Choose your tier
Pick the plan that matches your headcount. No long-term contracts required to get started.
02
IT audit & onboarding
We assess your current setup, document assets, and set up remote monitoring tools in your environment.
03
Ongoing support begins
Remote helpdesk goes live immediately. On-site visits are scheduled per your tier from month one.
04
Scale as you grow
Move between tiers as your team grows. Upgrade any time — downgrade with 30-day notice.
Full responsibility breakdown
What Congleus covers.
| Responsibility | Desktop technician | Traditional MSP | Congleus |
|---|---|---|---|
| Hardware setup & configuration | ✓ Yes | ✗ No | ✓ Fully covered |
| On-site troubleshooting | ✓ Yes | ✗ Remote only | ✓ Fully covered |
| Remote helpdesk support | ✗ In-person only | ✓ Yes | ✓ Hybrid (both) |
| Software installs & patching | ✓ Yes | ✓ Via RMM | ✓ Fully covered |
| Printer & peripheral setup | ✓ Yes | ✗ Rarely | ✓ Fully covered |
| Network monitoring & alerts | ◑ Basic | ✓ Yes | ✓ Tier 2+ |
| Asset & inventory management | ✓ Yes | ✗ No | ✓ Fully covered |
| New employee IT onboarding | ✓ Yes | ◑ Partial | ✓ End-to-end |
| Cybersecurity (baseline) | ◑ Basic | ✓ Full stack | ◑ Tier 2+ baseline |
| Server & cloud infrastructure | ✗ No | ✓ Core service | ◑ Tier 3 / referral |
| 24/7 NOC monitoring | ✗ No | ✓ Yes | ◑ Tier 3 only |
| Compliance advisory | ✗ No | ✓ Yes | ✗ Outside scope |
Why Congleus
Built for the gap
no one else fills.
Save $40–65k/year
Replacing a full-time desktop tech at $55–75k salary with a Tier 1 plan at $3,588/year is a clear win for your bottom line.
Truly hybrid delivery
Remote for fast fixes. On-site for the hands-on work. No other partner covers both under one flat fee.
No lock-in
Month-to-month plans, scale up any time, downgrade with 30 days notice. Your business changes — your IT plan should too.
Transparent pricing
We put our prices on our website because we have nothing to hide. Know exactly what you pay before you sign anything.
Full asset visibility
We track every device, license, and piece of hardware in your environment so nothing falls through the cracks.
MSP-friendly
Already have an MSP for cloud and servers? We co-exist and partner with them. Congleus covers the physical layer they can't.
Ready to simplify your IT?
Join businesses across the Bay Area who've replaced expensive IT overhead with Congleus.
Schedule a free consultation →